Q: Does ImageDirector work with Norton Internet Security turned on?

A: ImageDirector will work with Norton Internet Security and Norton Anti Virus turned on. However, in certain cases, Norton Internet Securities Ad Blocking features may disable the launch of popup windows and mistakenly interprete it as an unwanted advertisement. You will have to turn off Ad Blocking in Norton Internet Securities. You do not have to restart your browser or your PC.

Uploading Duplicate File Names  
Q: I have uploaded two files with the same name onto ImageDirector. They display as separate images in my lightbox, but when I select Download All, only one of them is downloaded. How do I download both files?

A: ImageDirector will store files of the same name as distinct images in your folders. Upon selecting Download All, files are zipped and duplicate names will be overwritten with one file only. If you want to download all files with the same name, you must click the Download icon in each image's thumbnail. In order to better organize your images, avoid uploading files using the same name.

Windows NT4/Internet Explorer issues
Q: When attempting to download a file, it saves as an .html file instead of an image. How can I fix this?

A: Certain combinations of Windows NT and older versions of Internet Explorer (5.5 or lower) will cause this problem. If you are using IE5.5, please update your browser with Service Pack 2. Even better would be to upgrade to IE6. 

Mac Upload problem

Q: I am uploading a batch of files from my Mac but only a few files convert correctly. All other files have a file size of 0K

A: It is likely that you interrupt the uploading process by clicking on the Inbox BEFORE the upload is finished.  Your Mac is writing all file names on our server before actually storing the files. If a user clicks on the Inbox before the upload is finished, the file conversion of all following files will fail as they have not arrived yet. 

Browser font issue

Q: My edit window seems to be displaying the wrong fonts. The field descriptions are wrapping and the keyword list window is only partially visible. 

A: The cause of views that are not displaying properly is in the Accessibility options of Internet Exporer. Go to Internet Options in the Tools menü. Choose Accessibility and make sure that none of the options is checked. If this does not help, check whether your DPI settings in the advanced options of the display settings are set to 96 DPI (Display properties-->settings tab-->advanced-->general).  

Template does not save

Q: Why can’t I save new changes to my template?
A: Make sure Internet Explorer does not block pop-ups. To verify this, go to:

Tools > Internet Options > Privacy. In the section ‘Pop-up Blocker’, uncheck the ‘Block pop-ups’ checkbox. (This option is available in Internet Explorer 6.0 and higher)