Q: I have uploaded two files with the same name onto ImageDirector. They display as separate images in my lightbox, but when I select Download All, only one of them is downloaded. How do I download both files?
A: ImageDirector will store files of the same name as distinct images in your folders. Upon selecting Download All, files are zipped and duplicate names will be overwritten with one file only. If you want to download all files with the same name, you must click the Download icon in each image's thumbnail. In order to better organize your images, avoid uploading files using the same name.
Q: When attempting to download a file, it saves as an .html file instead of an image. How can I fix this?
A: Certain combinations of Windows NT and older versions of Internet Explorer (5.5 or lower) will cause this problem. If you are using IE5.5, please update your browser with Service Pack 2. Even better would be to upgrade to IE6.
Q: I am uploading a batch of files from my Mac but only a few files convert correctly. All other files have a file size of 0K
A: It is likely that you interrupt the uploading process by clicking on the Inbox BEFORE the upload is finished. Your Mac is writing all file names on our server before actually storing the files. If a user clicks on the Inbox before the upload is finished, the file conversion of all following files will fail as they have not arrived yet.
Q: My edit window seems to be displaying the wrong fonts. The field descriptions are wrapping and the keyword list window is only partially visible.
A: The cause of views that are not displaying properly is in the Accessibility options of Internet Exporer. Go to Internet Options in the Tools menü. Choose Accessibility and make sure that none of the options is checked. If this does not help, check whether your DPI settings in the advanced options of the display settings are set to 96 DPI (Display properties-->settings tab-->advanced-->general).
Why can’t I save new changes to my template?
Make sure Internet Explorer does not block pop-ups. To verify this, go to:
Tools > Internet Options > Privacy. In the section ‘Pop-up Blocker’, uncheck the ‘Block pop-ups’ checkbox. (This option is available in Internet Explorer 6.0 and higher)
If this does not help, check the security level of Internet Explorer. To verify this, go to: Tools > Internet Options > Security. Select Internet from the web content zone box and make sure that the security level for this zone is set to Medium. If you don’t see a security level bar, click on Default Level.
Why do I receive a blank PDF page when I click on Print Preview?
A: This could mean that there is a compatibility issue between Internet Explorer and your Adobe Reader. Load the Adobe Reader application. From within Adobe Reader go to: Edit > Preferences > Internet. Under the section ‘Web Browser Options’, uncheck the ‘Display PDF in Browser’ checkbox. This will disable Adobe Reader from loading within Internet Explorer allowing you to either download the preview file, or open it directly in the Adobe Reader application